Thames & Kosmos Sidekick

I bought the Sidekick robot for my 8 year old son for Christmas, excitedly built it together, and then discovered that the software doesn’t work. I called the company and the representative told me that the software needed to be updated for the latest iPadOS and that should happen in a few days. Well, it’s been a few weeks and there has not been an update. It’s very frustrating because this was the gift my son was most excited about. The representative also told me that he would be sending me a coupon for use of extra features (or something), but that never happened either. Very disappointed!