Teapioca Lounge

When I open the app it keeps saying “Account Info Error No information found for this account try again” and when I put try again it just says the same thing. I also tried uninstalling and reinstalling the app a couple of times but it didn’t help. Sad I couldn’t scan for my points. :( checked hours later and it still isn’t working.

This app is super basic. That would be fine if it worked but much of the time it does not work. The most frustrating part is that it doesn’t even have like a temporary cache for using the app and having to close it. I’ll give you an example. I tried setting up my order of several drinks at home. I got in the car started driving to the location. By the time I got closer to the store, I went to put a order in (likely at a red light). The order I had started was deleted. It deleted everything and I had to start all over. This is something that I typically do with other food apps when I’m very far away from the location and this is not even an option in an app like this. If I just have to go into the store to order then there’s no point in using the app at all. There’s no history of drinks. I didn’t even get a confirmation saying that the store received my order. I checked my bank statement to see if a pending payment had been placed. That’s how I knew it had accepted my card. Super weird. Maybe I’m just spoiled because all of the other food/service apps I use do these basic things.

I have on multiple occasions not been able to login, it doesn’t recognize any password (and I’ve had them saved every time), so I click forgot password and it takes literally over a week sometimes to get the reset email. The location services doesn’t ever work but tech “support” just said uninstall and reinstall it - which then AGAIN required the whole password reset issue and I have YET to receive a reset email for that request. Absolutely ridiculous. You’d think after every other restaurant figured it out this place could.