Taw9eel

I ordered packs of juices and Coke. The images clearly show sealed packs, but I received individual pieces instead. I shared pictures on WhatsApp, and the only question I got was whether the items were damaged. That completely misses the point — the paper towel pack has a hole, which is unsanitary, especially since it’s used with food. The order was supposed to be sealed packs, not opened or loose items. It’s very disappointing that this is so hard to understand. I paid for sealed, clean packs as shown in the listing, and that’s exactly what I expect to receive. Now, I have to wait because the complaint will be sent to the warehouse.

and wait weeks for your refund. Tawseel have been bad for some years now, not sure what I was thinking placing an order with them again! I recommend you go to other online shopping alternatives. Their costumer service just says they placed a complain for you and you are left without your money or your product until they decide to refund you. Now I’m waiting on my “call back” from complains department, knowing there’s a holiday coming up I probably won’t get my call or refund til after the holidays. This is not the first time this happens with me. Very bad service. Don’t waste your time.

I had a few issues with my first order with taw9eel and customer service made it less stressful to fix the issues.