Sygic Truck & RV Navigation

I cannot find a way to contact support but I’m having an issue. After the latest update, the app kept crashing. I ended up uninstalling and reinstalling the app to get it to work. After reinstalling, i no longer have my “lifetime” membership for truck navigation that I purchased, even though I’m using the same device and Apple ID that I was previously. I have tried using the “restore purchase” button and only get error messages. When I try to sign in, it says that my account doesn’t exist. I have the receipt from when I purchased the membership, but clicking on the support button just takes me to an FAQ page and i don’t see any way to actually contact them.I rely on your navigation app to do my job. The navigation on this app is really good, and I’ve never had any issues with it until now. But if I am unable to restore my “lifetime” membership, I will not be purchasing it again, and I will want a refund for the original purchase. I should not have to pay another $65 because your app kept crashing and I had to reinstall it.

I’ve been using Sygic successfully for five years and often recommended it to others until now. My last two trips have been filled with problems. On my last trip (1600 miles across the US) Sygic often indicated I should exit at almost every exit for many miles. It suggested I exit, go to the other side of the interstate, then go back onto the interstate up the exit ramp and into the left half of the interstate against traffic. It often directs me to the wrong side of the road in split roadways. It would do this mile after mile. It never used to do this, now it does it consistently. The last straw was getting the wrong turn onto a toll road that took me 20 miles out of my way along with tolls I was not prepared for with correct change only. I don’t trust Sygic anymore. Oh, and the speed limits are often wrong, but that never bothered me before.

It’s missing some features I would like to see like search along routes and split screen for iPad but for the most part it does pretty good job. I did have some trouble getting my subscriptions activated but they are resolved now. As some reviews suggest it does on a rare occasion plot a questionable route but this is true with all navigation apps and hardware. This is why you should always review the route before you blindly follow it. If you don’t like the path it made you can edit the route by adding via points or telling the app to avoid specific roads. It will even remember the roads you tell it to avoid and not use them again unless you delete your avoidances.