Swvl - Daily Rides

After using this app for more than two months, I can confidently say that this is the worst way to travel. I had a subscription plan that required me to use this app, and I paid in advance. There is literally a 50% chance that the driver doesn’t show up — and when they do, they’re rarely on time. However, if you are even one minute late, they’ll leave you behind and blame you for not being on time. The customer support is absolutely terrible. They do nothing to help. I’ve called them dozens of times, and they’ve never solved my problems or compensated me for the time and money I’ve wasted. Once, when I complained that the driver didn’t show up, they literally told me to order an Uber instead. This is a horrible app that doesn’t care about its customers at all. I strongly advise you to use Uber Shuttle any day — but never give your money to these scammers.

The third bad experience in raw with SWVL This time I booked a trip from Dahab to Cairo and I went to the meeting point in Dahab before my ride starts with 10 minutes, the driver didn’t answer for 20 minutes while the app showed bus arrived and trip starting. I texted SWVL customer service and they said “We are sorry and we will take the proper actions to avoid such cases happening again. You will be refunded and you can book a new ride. My previous experience was that I booked a trip from Cairo to Dahab, they canceled my trip and booked me another one that should move 2 hours early. i was randomly checking the app to review my trip when i suddenly found my trip canceled and i should get prepared to catch the new trip as it’s moving two hours early than the one I booked. And for sure the new trip they booked for me was more expensive. Another bad experience happened before with SWVl captain who should take us from Cairo to Dahab. He arrived to the meeting point 1 hour late and he didn’t know any thing about the road or about using SWVl app. We, the passengers, had to open google maps from our phones the whole way to Dahab. Honestly I highly don’t recommend traveling with SWVL. They are unprofessional, irresponsible and you can’t rely on them as they don’t respect their customers and the trust we give them.

Been using Swyvl for a while now and to be honest they provide the best busses, well trained drivers, amazing customer service. The service covers almost everywhere you’d like to go, and fares are completely reasonable comparing to what they provide and also other services in the market. Not to mention the complementary promo codes they offer throughout the week and the way it’s easy to apply. Thank you Swyvl and keep up the good work.