SnapE Cabs

I was in an accident, and the Emergency/SOS feature failed completely. The app didn’t respond, and when I tried contacting customer care, the call was disconnected automatically with a message saying no executives were available. No one followed up. No one cared. The cab’s location stopped updating, and not a single person from the company bothered to check if I was safe or needed help. There was no support, no insurance, and absolutely no assurance in a situation that demanded immediate action. This level of negligence is dangerous and unacceptable. A service that can’t be trusted in critical moments should not be operating at all. Highly not recommended.

Overall a great cab service in Kolkata. I have been using it quite frequently and very happy with the experience. But there are some bugs in the app. Bug: When I am sharing my trip, no link is getting generated only a text message is coming. “Track my trip on Snap-E cab” but there is no actual link to track the ride.

Off late, it has become unprofessional and doesn’t listen to customers grievance. They show less fare at time of booking but when trips ends their fares shows minimum hike of 1.5 times. On raising complaint, they pass time knowing the customer can not follow up for more than 2-3 days. They have become totally unethical and unprofessional and are on way of becoming next Ola in fleecing the customers. Beware of booking ride on their app and be prepared to pay 1.5 times of shown fare. I would have rated it zero stars but there is no such option.