Snap! Connect

It’s pretty bad. It works on a basic level, most of the time, along with the 3 other equally janky enterprise platforms I’m supposed to use to communicate with my kid’s school. We love the school, but I wish schools would just use normal consumer software that is better suited to the task, such as Notion or even Slack, than the confusing web of substandard specialized apps that somehow get these contracts because they’re willing to navigate the process, or whatever.

My children’s school decided to use this as a better way to communicate from staff to parents. Unfortunately, this app has given me nothing but added frustration. First, as many have said the notifications don’t work. I’ve set my phone to have notification alerts but they never show up. Unless I go into the app and come out do they then pop up. Once I go in and read the notices the app will still display I have notifications. There are times when I send massages to teachers and they never received it or received it days later. Some teachers reverted back to email instead of using this app. On the parent end, I too don’t always receive messages from teachers when I should. There are times if I go into the app and try to go back and reread something, the app will lock up and not let me back in. I make sure the app is always updated. There are many times I have to power off my phone to get back into the app. If it wasn’t for the school using this format I would never use or recommend this app.

My child’s elementary school sent out a request that all parents and guardians download this app so the administration and teachers can communicate with us. However, when the administration sends messages to me, the App does not alert me that I have a new messages. As a user, I have made certain that my phone software is updated, the App software is updated, and that the settings are enabled for the App to send notifications that new messages are awaiting my review on the phone. However, the App still does not send notifications of new messages. I am more than disappointed that alerts between teachers and myself, concerning my child, sit and wait on the platform for me to randomly check for their existence. I cannot depend on this App to properly notify me that teachers are waiting on my response to matters concerning my child who has health diagnoses that may require a timely response. As a new user, this experience has been EXTREMELY DISSAPOINTING. Can a new update be released to rectify this matter?