SmartSuite App

I was genuinely excited to try SmartSuite after it was recommended to me as a potential alternative to ClickUp. Unfortunately, I never even made it past the sign-up screen. The registration process requires a business email address, which is understandable. I first tried using my company’s Gmail account, and it was rejected. I then used my actual domain-based business email address, expecting that to solve the problem, but it was rejected as well with the same message saying I needed to use a work email. At that point, I had no way to continue. If a legitimate business email tied to my own domain isn’t accepted, something is clearly wrong with the sign-up process. It’s incredibly frustrating because I can’t evaluate the platform or see whether it’s a good fit for my business. I was seriously considering moving my team from ClickUp to SmartSuite, but if I can’t even create an account, there’s no opportunity for SmartSuite to earn my business. First impressions matter, and right now the onboarding experience creates unnecessary barriers for potential customers. If your registration system incorrectly rejects valid business email addresses, you’re likely losing people who are ready to try and potentially pay for your product. *** I hope SmartSuite fixes this issue soon because preventing legitimate businesses from signing up is an unnecessary obstacle that could cost them valuable customers.

I thought this app would be my rescue from Airtable after their terrible attitude towards customers seen in recent changes to their business model. On paper, smart suite was an exciting alternative that offered more for less. But on mobile devices, my primary use case, it’s been too unreliable. I was willing to put up with forms jumping across the screen and losing my inputs right before I saved them, but now after being locked out and completely unable to access my documents, I’m convinced I simply cannot rely on the service. Today, I was logged out on all devices for some reason. Signing in with my Apple ID was simple enough on my phone, but even after restarting both the app and my iPad, I was told on every attempt that my credentials were incorrect - though, again, being identical to those I used successfully on another device.

So far I like the app, but it’s too buggy for me to get to the point where I migrate to it completely. Specifically, I’ve run into two problems so far. 1. I’m ok not being able to configure forms on mobile, but I would like to be able to at least fill it out, or have easy access to the shared link so I can fill it out in a browser. 2. When I modify records from “My Work”, the changes aren’t reflected immediately, and not even shortly after. Even I go directly to the solution and the app, I still don’t see my changes. After several minutes I have to completely kill the app and restart it to see my changes. For me this is a show-stopper, can’t move forward and get in deeper with this product until the mobile app is more solid.