Shop Market Street

As a UX/UI designer, it is the only app I have encountered that every time you need to interact in any way with the app, it has a 5-10 second loading animation. If the app had to send a call to its server and accept, then return an answer that takes this long, then this company needs to seriously consider a new tech company to fix this gross design negligence. I have resorted to using the website in a browser since the app is unusable. Just baffling. I also see that there is a person dedicated to sending the same copy/paste reply to these reviews that stretch back YEARS! They have known this is a problem for almost 5 years and have done nothing but offer an apology for its performance. To the person replying to me; I know it’s not your fault it is this way but please leave a reply that isn’t the same boiler plate language that is on thousands of previous reviews saying that the company is constantly working to improve. You know this isn’t the case, we know this isn’t the case. The world knows this isn’t the case. Be better.

As much as I like reminiscing about flip phones when they first could connected to the Internet, the speed of this app is just way too slow. It is only justified by the coupons and discounts that you get, which is why I keep using it. I have to have an hour and a lot of patience to put together a grocery order, but have no trouble reserving slots and keeping them through checkout. I always make a note to make sure the coupon deducts (the one in the mail on the app), and 100% of the time they have to apply it manually onto my check. It shows where the app put it, but it is always zero. The one time it didn’t, they sent a request and I never heard back from anyone. They said it couldn’t be taken care of in the store. and yes, I am spending enough money for the coupons to be taking off the amount they’re supposed to. always add extra things to your cart for this reason, because if you’re like me, you do not allow substitutions and they can be out of things. Beside all of that, it is the best way to save money on grocery shopping. oh, and it may be a good idea to check your receipts and order before you drive away. Also, when using the flyer on the app, you will have to scroll outside of the image to see the whole flyer. No, it is not easy or convenient to do that.

Market Street is my preferred store. Spending time putting together an order, only to get to checkout and losing reserved time is frustrating and a waste of time. This has happened multiple times where the app takes so long that I miss my reserved time OR today I reserved a time and went to check out only to find my time slot was sold out. Not sure how it sells out when I have a slot reserved. I reserve the next open slot and attempt to checkout, only to find the time slot is again sold out. I reserve the next available time slot and cannot checkout at all. I continuously try to proceed to checkout and after several minutes of waiting for the app find myself right back at the same screen. In addition, the delivery screen does not show any times available. I called the store and was informed there were pick up slots available in my first two reserved times and also delivery slots available. I was told to submit order through app, which is not working. Unfortunately, I cannot get to checkout on the app. Instead, I’ll put this order through Kroger or Tom Thumb’s app, where I have not experienced any issues. Signed, a disappointed customer.