Shapermint

Easy to order, impossible to return. Shapermint provides no phone number. A consumer’s choices are to have circular conversations with their Bot or leave a message and receive a text and email stating they are looking into it. My first order was in Feb of 2024, second in March before I realized I’d be stuck paying for all items even those that do not fit, a bra that literally fell apart on its second wearing. I don’t believe in the J Lo uniform malfunction until the most comfortable of the Shapermint bras came unglued!!! I have received multiple shipments since billing my credit card. There is no place on the website to remove your credit card so Shapermint randomly sends items and bills me. Credit card company is helping me out. I have filed a complaint with the BBB, did receive a response from Shapermint again stating they cared and would help me out. However, their help is only to direct me to their website’s Returns & Exchanges site which responded “No Order Found” just as it has done with every order since February. Do yourself a favor, avoid doing business with Shapermint.

I have been using SHAPERMINT for about four or five years and I’m happy with the product and the sales and all of that however, I put an order in recently and it didn’t fit well so of course I sent it back, but I have had to go back and forth with the chat box for the last couple of weeks I don’t know why they ask you for your phone number when you have to go back-and-forth in the chat box! I work all day in the pharmacy, answering phones and the last thing I wanna do is go back and forth with someone in the chat box. They finally got my order straightened out, I hope. They will make restitution for you. I would imagine if you had a lot of issues, or give you a coupon which is about half of what you paid which is good or sometimes they’ll tell you to keep the order and donate it which I think is very good business. With the sizes you have to go with your gut and what feels best for you. This is why I had a problem with my order going by what is listed on the app. The best thing to do is go by how a product feels to you and that’s the size you need.

I ordered 2 items and not only were they discounted they came early and in the same week of my ordering even with the virus slowing them down. Also when it came it had uplifting notes and stickers that said “You’re Gorgeous” and etc. even the catalog book had a pop out note telling me how beautiful I am. This beats any website I’ve ever visited. I will continue ordering from here.