ServiceTitan Field

I literally had to step away before writing this review to stop my self from crashing out over this garbage app. Why try to “fix” what isn’t broken? The previous app may have had a few flaws but compared to this dumpster fire it was wonderful. The response time to click and do anything in this app is unacceptable, feels like I’m using dial up internet. Our team worked hard building our pricebook before this forced “update” for a smooth and fast process to create multiple options that were pleasant and designed to be customer facing. The new app has done everything possible to impede that process by injecting multiple clicks to add a simple item, shrinking the view screen to navigate the pricebook, and even somehow ruining a simple “side by side” comparison view when presenting options. You can’t even email more than 1 option at a time! Because that’s what customers want… 5 different emails that take forever to send because of this buggy POS app Oh, and it DRAINS the power of your mobile devices. Our company was an early adopter of Service Titan and is fully integrated. While they still provide an excellent product when it comes to the office side of customer accounts, marketing, and dispatching… this botched downgrade has us looking elsewhere for the first time. Shame on you Service Titan. Ain’t no way real users are ranking this 5stars either…

Compared to the old app it seems like this one was set up with somebody that is used to working with the admin perspective of Service Titan. It feels like I am navigating a computer screen compared to an app that has good natural flow for use on a tablet. Also, there’s times that it seems kind of glitchy and that it doesn’t save things that I do or estimates that I’ve got customers to sign don’t transfer to the invoice. Also, there’s definitely times that the app seems pretty slow. I’ve even taken the old service titan app off my tablet just to make sure that having both of them on here was not bogging down my data.

The company I work for has used Service Titan for years. The old app was very intuitive and had a flow to it. There were several training videos on the use and operation of the old app but for the most part just poking around you could learn to use the system pretty quick. Making multiple estimates, presenting it to customers, invoicing and making PO’s was a simple process with one click additions. Fast forward to the new app and the user interface is extremely clunky, over engineered, disjointed and requires multiple steps to perform the same actions that used to be a one click “+” button. The text boxes that make sense to use full screen when editing descriptions only allow three lines of text, the text boxes that only require a few words go full screen. It seems that the menu structure/design was decided by throwing it in a blender and then shotgunning it on a wall. We have been using the new Field app for a few weeks now and there isn’t a single technician that likes using it. Every day is a roll of the dice for what changed from yesterday. Features are constantly being turned on and off. One day the menu you need is over here, tomorrow it’s over there buried three screens deep.