Service My Car

Car was supposed to be delivered 2 times over 24 hours ago. No phone call, no contact. Can't get anyone to answer the phone. Stay away from this scam.

- I applied for the basic service package and the delivery took more than 30 hours. If I will take it my self it wont take more than 10 hours. - Poor customer service - Expensive if you consider the value that they bring I don’t recommend it.

I am appalled by the recent service of my 2017 Kia Sportage. Below are the facts (from my perspective) that are leading me to my opinion of the transaction. I sent the below message to the company prior to making this review as a courtesy and chance for them to respond. They never did. 1. App crashes when you go to the 'My Services' section to look at the specifics involved. This is still happening as of this moment. 2. The total service took 9 days which was about 5 days too long. Normal service, 2 tires, and an AC fix. Near the end, your rep. via WhatsApp explained it was taking so long because you were backed up with too many cars in the shop. This is a direct admission that the company didn't handle their bookings. This is the main reason for actually having a booking system. 3. I asked for aftermarket parts (except with the AC coil) and learned through the final invoice that genuine parts (and prices) were used. 4. I asked for aftermarket tire quotation and received expensive brands: Dunlop/Hankook. Later we went with what was already on the front, Nexen brand (and paid quite a bit more than my last car garage prices). 5. Tires were installed on the rear and not rotated with the front, older tires. I thought this was common practice...I guess not.) 6. The delivery driver got lost & after 3 phone calls and WhatsApp messages, it was delivered. Even though my address w/ specifics was in the App. 7. In the end, this transaction had over 25 SMS/emails (redundant), countless WhatsApp messages, and several phone calls. I appreciate the transparency of the SMS approval process(w/ digital signature every time), but this level of correspondence is ludicrous. I did value a personal phone call from someone in management to help explain the various situations, but I don't feel it was a remedy for a very inconvenient/expensive experience. Thanks for your time in reading this complaint. Hopefully, it can help with future business.