RoofSnap: Roof Measurement App

Long time user and at one time beta tester for this app since 2013. Developer seems to have completely forgotten about updates on this app. The latest and last update is Extremely buggy and slow to load. Have spent way too much time trying to get customer support only to be told the same scripted lines every time without any resolution. Yea iOS is up to date, yes the app is on the latest version, yes I have removed and reloaded app and synced all data. It still has the same issues. FIX THE APP! Many of us contractors depend on it.

This application is not very accurate, I physically measured and sketched out my own take off for a project before trying this app. It was a minimum of 1 foot off on every run, the longer runs were closer to 2 feet off, or more. Now I am pretty fair and would like to say it may have been user error and even tried calling their sales staff and customer support to see if I had done something wrong or if they offered any type of training for subscribers. No one answers the phones at any time of the day and they ask that you leave a voice mail. I’m sorry but that does not feel like a company that will give you support or stand behind their product, when they won’t even hire anyone to answer phone calls from future/potential customers. Just saying.

Pretty easy to use. No discount for paying in full for the year...customer service a bit unfriendly. Program used to allow one to click on closer images from all directions, now they are additional charges and the monthly cost did not decrease...so additional cost for no increased value. Insurance’s dismiss them as a valid form of measurement. Program is buggy and sadly crashes regularly; luckily it saves well and usually minimal is lost when it crashes. I use on my iPad Pro 12.9”