RepublicMobile EC

The log in time is really slow and the wait time for transactions to process is also slow. I say this because I do have other bank accounts that are foreign based. So my comparison os real. Also I recently had to produce 2026 statements. Unless I missed something, I had to individually create a query for each month. For my foreign accounts, a per month statement was produced but I only needed to run one query to get those. Republic recently won an award for something tech related. That is great but OMG, the app is NOT ‘quick’.

No customer service 800 number; not available on WhatsApp. I placed over 5 phone calls to their long distance number for help in trying to logon to my account. After their strict troubleshooting and logon instructions, I am still not able to logon to my acct. And I have been told to call back another day to speak with their internet banking dept. I don’t know why they hadn’t transferred me to that dept in the first place. This is very frustrating.

I’m still flabbergasted that with all the advancements we’ve made in technology to make a simple thing such as logging in to a mobile banking app secure AND simple, that Republic bank had to choose the most arduous method! Why is the consumer forced to login via their mobile phone? If my phone is stolen or my battery is dead, can’t I access my account on a friends phone? On a laptop only? Coming from how simple Scotia Bank’s login process was, this is overkill!!