REI Reply

Needs a lot of fixing. I constantly have to reinstall the app because I stop getting notifications and the notifications don’t properly mark themselves as read/unread even though I have workflows set to automate the responses. I have to work on my computer most of the time which is inconvenient, I really hope this doesn’t break any further and become unusable

I purchased the app and was not provided a twillo account which is another $16 a month. No worries still wanted to proceed however the 2 can’t be synced. That’s not the issue customer service refused to help me get a REI twillo account to help with this issue. Since yesterday the same rep Christian had repeatedly stated to use the company provided twillo but there was none the section is blank so how can I use something you didn’t provide. Don’t bother it’s a waste of money. Please invest in real customer service because the current customer service doesn’t care.

If you are having issues with the iPhone app just delete and reinstall. This is a great program and I prefer using it on my laptop since it’s a bit easier to open up other programs I use. I really appreciate the app for when I’m on the go I can still respond to leads in a timely manner.