recteq

Removing the ability to display the graph of the temperature and the probes’ readings over time was the one crucial feature that distinguished your app from Traeger, and now you’ve removed it in this update. While it wasn’t a frequent occurrence during my thermal runway experience, I could still observe it in the graph. Apparently, your tech support department prefers to conceal the issues rather than provide users with accurate data that could be utilized. Updates are supposed to enhance functionality, not eliminate features. All of my cooking, data, comments, dates, times, temperatures, and feedback that I’ve meticulously entered into my app over the past two years have been erased. I suppose your tech support would rather conceal the data related to thermal runways than offer users precise graphs of the temperatures over time.

Let’s be real, this app basically achieves the bare minimum expectations for a pellet grill app - you can see current temperature, change the set point, make some performance adjustments, and see cook data. There are some other features like a leaderboard and recipes that done hurt anything, but are relatively unnecessary in my opinion. But where this grill / app combo falls flat on its face is with notifications. Aside from some really basic notifications rules, this thing doesn’t really understand what it’s trying to tell you, when, or how often. Case in point, I’m currently in the middle of an overnight brisket cook on my flagship 1100, which I have uneventfully done several times before. Looking at the cook data, it’s been on target within a few degrees all night. I leave notifications on because I want to know if something truly critical happens that needs me to intervene. But this thing has been sending me a notification every 45 min for the last 8 hours to let me know that it’s preheated to 225. And I also know I’m going to get spammed when the probe starts to reach the target set point as well. At some point, the Recteq is going to have to recognize that it’s not enough to sell a great grill if the app that pairs with it is such a clunker.

We have had our RT340 for a few years now and always loved the wifi feature. When our wifi company updated our system for faster speed for streaming, we could not get the wifi feature to work anymore. Rectec’s customer service was wonderful in trying to work it out for us. It turns out we needed the updated controller. They didn’t try to sell me one but I asked about it because i was sure I wasn’t the only one with this problem. It was going to be a couple of hundred dollars and we decided it would be worth it because I love being able to monitor the probes when we are smoking meat. The person I was talking to said she would call me back, which she did. She sold it to us for half the normal price. I was really grateful. The controller came about a week later and my husband was able to install it. I was so grateful when I went out and was able to hook our phones to it right away. Thank you for the customer service that I’m not used to seeing anymore. I loved being able to talk to a person. We love the grill.