Public Storage

Security is absolutely useless. Public Storage is a scam. My unit on Callaghan was broken into twice as far as as I know and both times they didn’t care and the police didn’t do anything. The only reason other people don’t care, including the other customers is because they haven’t had their units broken into yet and the lady that works there who also gets paid to live there for free above the office has never had their office and the apartment above the office broken into and robbed. The security is so bad you can get away with killing the employees and they still wouldn’t know who did it even with the security cameras always rolling. I know for a fact, my storage locker was broken into twice and they never found out who did it even with the security running their cameras 24/7. They also refused to upgrade the security in and around every storage unit and they refused to hire security guards. Public Storage is absolutely useless. If I didn’t have to work with them because of my situation that I myself didn’t have a choice to be in I would never said foot there in the first place. Public Storage is a complete waste of money and time and if you’re looking for a place to get robbed and your storage broken into then you found the right place.

From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either. I wouldn’t recommend this facility to anyone

I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.