PRESTO

I’m trying really hard to transfer this lost card to a new card but everything is not working and the Virtual assistant is not helping. It goes “your transfer is now cancelled” and once I agree to transfer the balance to a new card it proceeds to tell me “the card is cancelled, want to cancel it”. I though I already cancelled it then it proceeds to go on in that loop. Imma keep trying to get my 20$ back but I’m really frustrated about it.

Having rode the NYC metro for years and going from tickets to ticketless, I was thrilled that the cards were tap. What was embarrassing is that you need to purchase a card and can’t use your preexisting credit card even on your phone. Furthermore the price for a card and the inability to share a card you’re going to use only a few times is a huge embarrassment and should be revised. The waste of money and resources is subpar and I would’ve thought TTC would do better, obviously this wasn’t the case.

Pretty Useless app, considering its main purpose is to serve flexibility when you don't have loose cash/coins or TTC tokens on a bus. The average time for your money to actually show up on your card account before you tap on the device is 24hrs. Save yourself from the embarrassment of not having funds when you tap your card on the bus. (Even so, a big thanks to all those kind TTC drivers who still let me in). TTC, i have seen underdeveloped 3rd Tier cities with a better operated electronic transit pass system. Dump your payment processing vendor/app contractor and help your staff and the PEOPLE.