Power of Vitality

I use this app because of our insurance benefit with my husband’s job. If it wasn’t for that, I wouldn’t use it at all. The app glitches all the time. My biggest frustration is the point system. Within the different categories, Articles for one. It says in bold print articles are worth 10 points each and you can earn a max of 30 points per day for them. When you go into the articles, they ALL indicate they are worth 5 points each. You also can’t get 30 points a day from them. If you go beyond 15 it doesn’t give them to you. Also under health topics it will tell you your progress. For example Building a Balanced Plate. Mine currently says 1/3 completed, even though I have finished everything in it. I keep redoing parts of it so I can clear it and it just doesn’t clear. I am all over this app every single day and it is very poorly done. I’m not impressed at all. I do a lot in the app because I’m a healthy person and I like being competitive and being able to earn prizes. This is a very poorly done app. Fine for the person that’s doing the bare minimum because they have to for their insurance but extremely frustrating and inconsistent for someone who truly cares.

UPDATE: the devs DID get the login working for me, and so that is fixed. I think this is still generally a bad service that doesn’t work very well and has numerous structural flaws, but those are more about Vitality than the app, I think. So I *will* give credit to the devs for addressing this issue for me! ORIGINAL REVIEW: Constant logins and verifications (even if you check all needed boxes), not logging challenges, graphical issues (doesn’t bother to mark days when you’ve checked in) - add to that all of the other garbage (my favorite is this “your steps only count if you do it in 5k increments, so 9k = 5k!,” but there are numerous other stupid decisions here) that just makes this a poor service compared to my employer’s previous program (Go365), and this is just constant frustration and irritation. But at least they’re making money off of a captive audience, and show no interest in fixing any issues!

My employer switched from Go365 to this app several months ago and I honestly haven’t encountered such a poorly designed app in a VERY long time. It feels like the design was rushed and pushed out to the masses before it had been properly tested and vetted. It takes forever to get the app to update steps, if you try to log certain activities it just spins forever and never uploads completely, for a while I had to use the desktop website to join challenges as the app wouldn’t allow it, the list goes on... The app also has extreme limits on awarding points, such as only being able to earn points for steps OR workouts in a single day, not both. For steps, you only earn points in increments of 5,000, so if you walk 9,000 steps, 4,000 of them are ignored. In the weekly workout section, points are only counted if you walk a min of 10,000 steps daily, although the app incorrectly records that as 0 pts for 0-4,999 steps. When I inquired with customer service about this mistake, they were short with me and eventually stopped responding altogether. All in all, I don’t know why we switched to Vitality, but I really wish me hadn’t. I miss Go365.