PokerStars Online Casino Games

I haven’t had any trouble with this app aside from the pop ups that don’t allow me to play games, but I just close the app and come back to it a few minutes later and it works fine. I won £12,000 in December with a Max win on gates of Olympus, shortly followed by a few days later an 8k win, which was incredible and mind blowing and the only ever time I’ve won a huge amount of money on any casino/slots app. Therefore I will continue to be using this app until it fails me. I recommend others to try this app, and just keep depositing what you can afford to play with lol, you never know what you could win!

I have contacted your online live chat with a query about missing loyalty bonuses, the customer service agent explained that changes had been made and I won’t receive it I asked for more information which was ignored, several times I asked for my complaint to be escalated and rather that action my request constantly tried to end the conversation without dealing with any of my questions properly. She the. Said she wouldn’t answer any more questions about the bonuses and when I asked again for her to escalate my complaint ended the chat. I had nothing but praise for this site but after the changes to loyalty with no written warning and the customer service experience I am very unhappy so much so I have deleted the app and won’t be a returning customer my partner who also uses the site has done the same. Once a great site that I was happy to spend my money with completely let down by the customer service team. Rather than focusing on changing a system that works and made loyal customers feel valued focus on giving proper training to the members of staff that are the voice between customers and the company. You would be amazed how important a good customer service team has an effect on the company, a personal experience with people who actually listen and deal with complaints properly will have customers returning even if there is issues. Telling customers they won’t deal with their complaint when it hasn’t been dealt with properly comes across like CS is a department that isn’t valued