Pet Cloud

I just got my 10 week old puppy, pet insurance! the Pet Cloud app has been a lifesaver! some of my favorite things about the app so far … 1.) I can upload and organize his medical documentation, certifications, vet bills, microchip info and more! As someone with ADHD this feature is really helpful in making sure I keep track of his medical info, and dates of next appointments and such. 2.) You can see and connect with other pet parents in your area! I love the “connect” tab. it’s almost like a social media but for your pets. this will be an awesome asset when he is fully vaccinated and ready to meet other dogs! bonus points for being able to see all the cutie doggos in my area! 🥰🫶🏻 3.) my favorite feature so far is the 24/7 text line that connects you with a licensed veterinarian! as a new pet parent, I don’t know what is normal behavior and what is concerning behavior just yet. sometimes research just isn’t enough and getting the extra reassurance from a vet really helps me feel like I can ensure his health and safety. the vets I have chatted with so far have been detailed, understanding and compassionate. Cranberry was stung by a bee yesterday and I panicked and had no idea what to do. the vet tech i spoke to was calm, collected, reassured me I am doing my best and that it happens, and even offered to call me! Knowing I have help right at my fingertips when needed has made me feel like a more confident and comfortable pet parent! this review may seem paid or over the top but, I am being so genuine when I say the Pet Cloud app has been so helpful in so many ways. If you have pet insurance that connects with this app, it is worth the download!

In my opinion, Figo does everything they can to get out of actually paying you any money for any claim. They make the insurance process very confusing and complicated when you sign up by having many different riders to choose from, making it seem affordable at first and then as you start adding riders that cover basic things like vet fees, annual checkups, etc. the premiums goes up quickly. Their premiums also change annually based on your pet’s age and where you live. I submitted a claim for a simple ear infection for my dog and they wanted the detailed notes from the vet, which Figo said they were going to contact them for, but then they close the claim when I didn’t provide the detailed notes. I had to resubmit the claim with the notes and I confirmed with my vet they never contacted them. The bill was $275, and they covered $30 of it. The vet fees aren’t covered under the illness part of the plan unless you add that rider. I had the wellness rider but that only covers the annual wellness exam, so not for illnesses of any kind. I had only $100 deductible and I still hadn’t met it even after this visit. They just find ways to not pay anything. I highly suggest saving yourself the trouble and find better insurance that is less of a headache.

We have been using Figo for about a year now. They have been helpful with any claims we have put in and any questions we have had. However, I decided to use the Live Vet feature today and I was less than thrilled. The vet I chatted with was great, no problems with her! But every time I went to chat, the chat shifted down below the keyboard so I couldn’t see anything. When I was done typing, I had to swipe backwards and then go back to the chat to see what was being said. Not only that, my app crashed 5 times within a 20 minute chat and it was ALWAYS when I was in the middle of typing something. Every time I went to go back to chat with the vet I was with, it opened a completely new chat with her. I ended up with a total of 6 open chats with the same vet because the app kept screwing up. This was beyond frustrating, as I just an easy way to get advice from the vet, but I kept having to screw around with the app to get it to work right. If other customers had a more dire issue than I had when speaking to your vets, I feel that this would be a massive issue. Please fix this.