Park Royal Hotels & Resorts

Wanted to search for hotel stay in Singapore, thought the app would make it easy. At the tracking window, the picture was larger than my screen, so the continue button was hidden. Could not move it up or down or shrink it, it wouldn’t rotate, just stuck there, no way to get passed. Tried to put in app service request which took me to a Spanish homepage for Park Royal, not where I could submit a glitch review request. Apps ought to be a reflection of the Hotel? Bonvoy and Accor have great apps…

This app is terrible. Nothing on it works. We stayed at the Grand Park Royal Cancun and they instructed us to use this app to order room service or book dinner reservations. The app freezes the second you try to do anything on it and the page turns white. We let multiple people know about the issues we were having and also heard other people voice complaints about the same issues. When you tell them it doesn’t work they just get defensive and tell you there’s not a problem with it and it works fine for them. They offer no solution.

There in June of 2021 and June of 2024 !!! Was so excited to be going back!❤️ I was disappointed 10 minutes after I got there. The staff was no longer glad to see us and happy to help us…. More arrogant and pushy. The food was barely eatable!!! The sunsets were blocked by cruze ships . Forget hanging out in the inflinity pool watching the sunset with a drink in hand🤬 The liquor was removed from the pool bar at 6l! Cups are reused and still have lipstick on them and hard to get top shelve liquor !!!! The snorkeling area was small and saw very few fish !!! This is a 2 star not a 4 star resort in my opinion🤬