Park Place Dealerships

Downloaded the latest update hoping it would have fixed the problems working with my iPhone X....nope. Only worse. This time it instantly crashes and the screen goes black immediately upon start up. This is about as helpful as taking in my Jag to the new & improved Grapevine location for service only to leave the car for 2+weeks and every service request summed up to “tech can not duplicate”. Park Place, you’ve lost your edge on the competition. 😞

This app is horrible. It offers literally no benefits to the user, and worst of all, after you’ve wasted your time loading your vehicle information, insurance card and such, it will reset your preferences and ultimately delete everything you took the time to save. Even my vehicle service histories, which I enjoyed having on the app, have been deleted for some reason. I was willing to overlook the fact that it repeatedly misidentified my vehicle by the VIN, but I am not going to spend more time reloading all of my data again for the fourth time in two years. Save yourself the headache and frustration. Clearly Park Place, which is an outstanding dealership to purchase and receive vehicle service from, is not serious about this app.

I previously only used the app for checking the wait time for the car wash which worked fine on my old phone. After upgrading to an iPhone X, even that simple thing is impossible to check. The app isn’t optimized for the taller screen and the bottom half of the information section on each dealership (which also shows the car wash wait time) is cut off and you aren’t even able to scroll down. Was waiting for an update, but after over 2 months and one update between then, the problem still persists. Guess the folks at Park Place just have no intention to get their app to actual useable levels. Very disappointed this is coming from a LUXURY brand dealership that can’t even properly maintain a decent app.