One Medical

I signed up for this Amazon-backed medical service expecting convenient, competent care. What I got instead was a complete waste of time and money. My initial physical was shockingly superficial—the doctor barely examined me. I had blood work done, but I don’t recall even a basic check like listening to my heart. It felt rushed, careless, and borderline negligent. Things only got worse from there. I needed a referral for a sleep apnea study, so I scheduled a telehealth visit. That appointment was essentially pointless. The doctor asked no questions, vaguely said they’d “get back to me,” mentioned some at-home study options, and then… nothing. No follow-up, no referral, no action whatsoever. Despite providing zero actual care or outcomes, they still charged me for the visit. When I contacted both the office and billing department—armed with clear documentation through their own app showing that nothing was done—I was told it didn’t matter and that I still had to pay. This service is disorganized, unhelpful, and completely unaccountable. It feels less like healthcare and more like a billing machine. I strongly recommend going literally anywhere else for medical care. If I could give zero stars, I would.

I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade. Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts. Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc. Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.