Ola Electric

It hasn’t even been a month since i purchased the bike but I’ve been facing issues every alternate day. The Bluetooth won’t get connected. Even if it did, it’d disconnect immediately. I was told that the bike comes with an esim to access navigation but that doesn’t seem to be the case. The navigation doesn’t work at all without wifi. At times the app shows that he vehicle is on charging although I’m riding it. Now that’s just the software part. When the bike was delivered, it came without a footrest on one side. I immediately informed them of this and they asked me to visit the service station in a few days. When i visited, they said the manager isn’t available and again asked me to wait for a few days. The second time i visited, they said the manager isn’t in yet and is on his way and will reach in 5 minutes. I waited for 30 min and throughout the 30 minutes i was only told that the manager is on his way. Then the rep said i can go to another service station and call him once there and he’ll speak to that manager and get it sorted. That was after waiting for 30 minutes! So i visited another service station and they said I’ll be charged for the part. I asked why and they said it’s been 2 weeks now. I called the rep from the previous service centre and he arranged for the part to be fit for free. Then only 1 screws would fit, the other wouldn’t, it only went half way through. I had ordered the ladies footrest and not sure how or why, they said it’s delivered separately. When it arrived, a side footrest was attached to it. I took it back to the service station to get it fixed and asked whether the initial footrest didn’t come with the bike due to this to which they confirmed that’s not the case. I’m still waiting for the ladies footrest to be fit properly as the bolt only goes in half way. When will these issues be fixed?

Worst service ever experienced at Ola care centre haridwar.. today the scooter didn’t start.. then my wife called the person at Ola .. firstly he responded at tell her what to do to restart the scooter by pushing two buttons together.. but it did not work.. then the person stopped responding .. then she called me .. I tried to contest the other person at Ola named Aman . But he did not respond.. then I have to go to the Ola centre and told them to come with me to start the scooter which was just three kilometres away from there, but he said no to me at first , on requesting he told me he would go after paying him visiting charges , I said ok I will give you just come with me . Then he said don’t have time today he will come tomorrow.. then I said the scooter is not in my home it is on road standing .. he did not agree at last.. he told me I have to do the scooter by myself by opening boot through other ways , then I tried and it took one hour to open it and unplug the fuse and then plug it.. and luckily it started working .. but now I have no hope in customer care centre .. I have four other ev scooter since 3 years .. but I have never experienced such behaviour by any customer care.. I hate Ola for that..

My Ola started having issues a month ago. It would stop by itself and say that there is a scooter error and go into park mode. I raised a ticket and since I have ola care package I thought the technician would come home to fix the issue. Boy was i in for a rude awakening! After a week they closed the ticket and the status showed “issue unresolved”. Wonder how they closed the ticket without resolving it! I raised a ticket again and waited a week again. I called multiple times and followed up on countless occasions. After a month i went to the showroom to raise my concern. These showroom people are smart. They dont have a dedicated phone number and everything is routed to an automated service in Bangalore. How convenient! And they confirmed this without an inch of shame! The story doesnt end there either. When i confronted them, they said all services are done elsewhere and tickets are also assigned to another service center. 0 accountability these idiots have! When i went to this other service center i could see people waiting in line to get their issue sorted. I raised my concern there, made a service person come with me and then they cleared the issue. No matter what, please do not buy Ola. Use their cab service instead. It has issues but wont take this long for anything to get sorted!