Ocean Whispers: Casual Game

I made 2 in app purchases and did not receive the items. I tried to contact customer support, I could not update my email, you have to go through so many questions that have NOTHING to do with the problem. When I was able to say that I had made purchases and did not receive the 2 purchases I made and I checked my purchases and was charged but I could not submit the form I have never had such difficulty contacting a customer support. A rate this game pop up came up. I rated 2 and pressed the feedback button but that also didn’t take me anywhere.

I am stuck there is no way to ask for help, I need to somehow convert the food into energy but can’t figure it out, I like the game but need help

Could you guys do a change instead instead of just assuming that every single player that plays your game has no idea how to play and needs to be taught how to play every single step for the next like. Could you put in a thing where it says do you want help? Yes or no I guarantee you there’s gonna be a lot of people or some people that are gonna say no they don’t want help. Please change that. Very simple to put in very simple to change and fix.