NS Travel Planner

I was desperately trying to purchase tickets for the six of us—four adults and two children. It should’ve been a straightforward process, but things went horribly wrong. First, I couldn’t add the adults to the children’s tickets. I was forced to buy them separately. I started with the children’s tickets, but then when I tried to buy the adult ones, the Visa card that worked just fine for the kids was suddenly rejected! It made no sense. Frustrated, I had to scramble to use a completely different payment method to complete the transaction. It was such a nightmare! So many things went wrong for no reason—absolutely maddening!

I use the day a few times a week and generally it's the best way to plan public transport. I would live to see a possibility to adjust the amount I'm willing to walk to reach the train station. My office is just in-between two train stations, and one is a 14-minute walk, the other a 16-minute walk. The app only ever shows me trains from/to the first station. Alternatively allow choosing two train stations as possible start/end point. Thank you!

Login fails repeatedly. Not only for myself, but my son who also attempted to use the app. We thought creating a personal account on the website might help, but the website constantly failed with “cannot verify the address” messaging. The app may just be a front end for the NS website. Either way, don’t bother wasting your time. Update: the developer responded with an irrelevant answer, which I won’t bother refuting. The basic problem still exists; trying to login after creating an account ends with an error stating “try again later”. This error is posted many times throughout the reviews and not once is it answered (I waded through seeking an answer before submitting a negative review). Sorry, app is useless.