Neural Claim System

I’m glad that the representative from the glass repair company stayed on the phone with me while I was using this app. It was not intuitive, it gave vague instructions especially when it comes to clicking on their images of a windshield and then submitting your own picture that goes with that click, the image quality where it asks you to except or reject your photo is horrible, and after I confirmed my license plate number on the last photo I couldn’t tell if the app was done getting my information or if it just crashed! It just ended, not even a “Thank you, that’s all” like when you use the voice assistant calling a pharmacy or bank. I really wish they had run this through a focus or test focus or test group before releasing it.

In order to process a claim they have you click on a link they send you to install this little bugger on your phone. But it doesn’t install anything more than a link to their servers, like a virus, that you grant permission to access your camera and photos, then if it crashes which it does when their servers are down, you have to go back to the link again. You can’t click on the app icon it installs, that just has you delete the id you created and start over! And it crashes whenever their servers are down, so there is no app because it can’t work without being connected to them. It’s just made to look like an app, it’s really just an email or messaging link. And it’s useless. Apple should remove this from the App Store and ban this company.

This app and apparently company are completely unreliable. I don’t know how many times the app closed while trying to take the pictures they require. And here is the real kicker; the ask for feedback just before you hit submit button and the app crashed again. And if that isn’t irritating enough; the link that is required to even file a claim expires after so long so better hope your link expires during their normal working hours otherwise you have to wait for them to open. And if that wasn’t enough. They list an email address that you can use that apparently is monitored so don’t waste your time with that option either. Seriously, you are the business of customer service; DO BETTER!