NetXInvestor™ Mobile

As an app, NETXInvestor works OK. Nothing stellar, but it does the basics that I need it do which is: (1) Tell me how much money I have, (2) Allow me to mobile deposit a check, and (3) Tell me that the check actually got deposited. It would be nice if it would allow at least one-time ACH deposits, but maybe that’s too much of a security concern or maybe there’s a law that says they can’t do that. My biggest gripe is that I can’t seem to get Touch ID working. Before today (Jan 23, 2022), I could only set up Touch ID on a clean install of the app. If I changed my password via my Internet login, then I had to delete the NETXInvestor mobile app on my iPad and reinstall it in order for Touch ID to work again. It looks like there was an update to the mobile app either today or yesterday because the login dialog is different than it was two days ago and there is no longer any provision to use Touch ID to log on even though Touch ID can be set to “On” on the Settings page. Deleting the mobile app and reinstalling it doesn’t even help any more even though it does go through the motions of setting up Touch ID. (I’ve tried toggling the Touch ID switch on the Settings page and reinstalling the app twice with no luck.) If it weren’t for mobile deposit, I probably wouldn’t bother with this app.

I wouldn't be using the app at all, if not for the mobile deposit feature. Wish I could just electronically transfer funds instead of writing myself a check, then mobile deposit it. Who writes checks anymore?It's cumbersome and inconvenient for those that periodically want to add/move funds around. And when you DO use the mobile deposit, you cannot see the deposit right away. No email to confirm the transaction, no where in the account does it show a pending deposit, no confirmation at all. Leaves you feeling like you just sent money into a CYBERSPACE BLACK HOLE and hope it gets there. Not user friendly. Not streamlined. Please have electronic transfer/direct deposit and add confirmations for mobile deposits!!! When someone wants to give you money, make it as easy as possible. As for the rest of the app, admittedly, I have no idea if it works as it should. I'm turned off by the lack of basic features that I don't even bother.

This app seems like a not so glorified version of the website. You can’t even see a full list of your positions in your account- you can only see categories (equity, mutual fund, cash). Seems par for the course with Pershing. Late dividend payment processing (seriously who doesn’t process on the payable date?), double execution of orders, order numbers that change from the time you enter the order to the time you view the order status, can’t get Apple Watch app to show accounts peoperly (or at all). If you are considering an advisor that clears through Pershing, do yourself a favor and RUN. Absolutely horrible client experience. If you are an advisor considering where to clear your business through please look ANYWHERE else. Your clients will appreciate it.