myVicRoads

This app could have been good but it breaks one of the golden rules of User Experience: it has to be easier to use than the alternative. The app continually logs you out, so every time you really need to use it, you have to go through the long process to basically sign up again: (username/password, accept two terms and conditions, set a 6 digit passcode {again, you have to do this every time}, enable biometrics). What this means is, every time you really need the app, you waste your time redoing the login you’ve already done many times. If they fix this, the app will be good, but so far they haven’t even responded to feedback I’ve sent.

So easy to set up, even a child or a 70 year old (me) can do it. The ability to display full licence details or restrict information to name + address only, or just prove you are over 18 (self evident in my case) are great features. Yes more enhancements could be added. As mentioned by others - caching your licence would be good, to enable it to be viewed by police when your picked up for speeding through Woop Woop and there is no reception. But there other ways to do the same thing - take a screen capture of your digital licence and provide that to the Woop Woop police (better than nothing, which is what the unlicensed drivers on our roads use)

You would think that with so many people trying to get their learners in victoria they would at least TRY and make their app easily accessible and clear to understand. But they haven’t. I’ve been trying to figure out how to take my online learners test for two days now and I’ve genuinely made no progress. They tell you that you need to enrol for a course and that you can do so “from your dashboard”. Nowhere on the whole app can you find a “dashboard”. Don’t even get me started on finding the actual ONLINE test. The only information they give you about taking the test is that you can book to sit it in person, and then proceed to give no other information concerning the online aspect. Not to mention, I’ve had to strictly use the web version on my laptop because on my phone it makes me use about three different types of login methods every. single. use. It’s the exact same for the myLearners app too. Online bank apps don’t even use this much security.