MyGCI

I’ve been to the GCI store in person, updated auto pay personally with a staff, only to figure out it didn’t take. I then tried to update it in the app; however, I can’t choose a date from the 1st to the 31st because all the days are somehow on or past my due date? Additionally I can’t scroll down to the save changes because of the informational pop up about all days of the month being on or past my due date. I called customer service and had them set up auto pay, only to figure out 2 months later it didn’t take. Additionally tried the app again to no avail… every day of the month is on or past my bill due date. Great internet, poor accessibility. I was able to pay my bill… plus 1 star = 2

Among the mini design flaws of this app, one is particularly annoying. If you have more than two payment methods stored, you cannot make a payment on your account using this app. The button that one must happen in order to proceed after having selected the card and entered, the payment, amount is hidden by the frame of the app and nothing you do can make it available to you. This is a known problem, it has been reported to GCI in the past, quite some time in the past, but GCI doesn’t care. They have a dominant position in the Alaska cell phone and Internet market and they think they can just ignore customers. The bad design of their app is simply a manifestation of that. We don’t care about the customer attitude.

I don’t recommend GCI we closed about a month ago because we were moving out of the state we were in, they cleared my phone and my parents paid of the rest of the phone with the at the store, but they will still charging after that because I was using data but that wasn’t possible because we ended our contract with GCI and I use my own internet so how could it be. We had to pay what they wanted $150 extra dollars after closing with them because I was using quote on quote “data” but we closed the contract, will never use gci again. I will recommend to my family and friends if there joining GCI not to because they messed us over by making us pay double, Im here to recommend to you don’t either.