MyALIV

This app is the primary way people are expected way to buy plans/manage their phone service. Yet this app makes every single process difficult and clunky from start to finish. 1) UI is very confusing and poorly designed 2) The process flows lack logic and use unnecessary user flows 3) This app crashes constantly 4) Payments seem to fail only to go through afterwards 5) Logging in manually twice is tedious and annoying 6) The lack of useable data in-app when data is out is odd, seeing as how we need data to buy data. Data should be readily available during this time 7) This app needs facial recognition and fingerprint scan for accessibility. Please, please, please fix these issues. This is the meat and bones of your service.

The app has a lot of potential, Support for Face ID unlock or Fingerprint would be nice for accessing your account and a widget if possible to see your plan progress for IOS users.

This new update is terrible. The previous one was basic in design, but high in functionality and responsiveness when compared to this new version. The app is slow and doesn’t always register commands. It also doesn’t reset the sign in login. So when you open the app, you use it as normal only to have to sign in before paying for something. Also, the video on the page has an auto-play option enabled because when I’m listening to music, it pauses when I open the Aliv app. When making payments, there’s a delay and it says that there was an error accepting the payment. Then shortly after the attempt, I get a text saying it went through. Please consider fixing or restore the previous version.