My Vodafone: мобільний звʼязок

So first support is responding for al long time, but ok, they responds relatively in normal time if not to consider the following. The issue is that as far as I see they analysed wrongly my case with removing money from my account. And I really did not feel like they try to understand my point from customer perspective. I done every per sms reminders and still it removed some money before new month start without informing me and later started daily costs. I did not used mobile internet but it removed costs for it for some reason (probably because customer support disabled/activated internet while checking reason while I was not using it at all. So I see that I lost money for some sms before new month start (probable something with face time - not sure because I neber used mobile internet during that week), but I only received feedback that it I am wrong and I lost money for some mobile internet (which actually were removed when customer support checked my internet without even me using it). I am not sure for which sms money where taken per transaction history, I never send sms. What made me mad that instead of having chance to explain my point or receive actually correct reason (which still not very good for me) I received message that chat will be closed in 2 mins ( and history as I understand will not be saved). Summary: I am not sure next month I would not have same issue, this issue was not resolved. I cant receive actual help from customer support and replies from them were not in the most friendly manner.

If I could rate my most recent experience with the app and company as -10 I would probably do that. Y-day I was crossing border from Ukraine, and was ordering a roaming service and used the app to cover negative balance on my account. An hour later, with the required sum paid two times and money going out of my bank account, I am still with no service. I am taking a nap in a bus (it’s almost midnight) and see that the debt started to increase rapidly as money are still not on my balance (despite I paid twice from different banks!), but roaming services switched on. Hotline is not reachable due “all operators being busy” - again, it’s midnight. So in the end of the story, it’s 3 am in the morning, Im at the bus station in a foreign country, with no phone connection or internet to call Uber - I am using taxi apps, so obviously, I don’t have cash on me to get to my Airbnb rental. I don’t want to get into the details how I got myself out of this situation, but I am confident that by mishandling my payments Vodafone did put my safety as a woman, mental and physical well-being in danger. My account eventually has been unlocked few hours ago - after about 15 hours full of stress and energy consuming conversations with a chatbot, but I received no explanation from the company what happened and where have the money been all this time. Think I am changing the carrier at the first opportunity, luckily you can now do that and keep the number.

Hi there. :) I am not verbose at all. The two things I want to say about: 1) support / service team. I tried migrate from physical to e-sim, but some difficulties prevented me to did that. Very kind man (I mean, a support) helped me just in 1 minute. Every one knows that feel when you want to thankful somehow to that person, but he just does his job. 2) application. Simple and clear. These two words say a lot to many of users. I am one of them. I just don't remember when I used special codes to see some information about my tariff or how many days left to top-up. Everything in-app. Thanks, Vodafone team!