MoGo Rideshare

Hi my name is earl I use it to get home but it stop working after a few try’s they tell me to call them and they say call back in 30 mins while they find a rider and I do that and they still tell me to call back in 30 mins

App glitches frequently - times out, says it can’t find a ride when there’s a MoGo literally visible on the same street as me and I can see it and it’s not full. Recently, in the afternoons the app has been telling me the address I get picked up/dropped off at for 6+ months is not somewhere MoGo can drop off. Works in the morning. Not in the evening! The amount of times I’ve had to take an Uber or Lyft home while trying to use this app is too many. I’d prefer to use MoGo because the walk to the bus stops is hard on my back and neck and I need surgery. Maybe after surgery I won’t care. But this is ridiculous and the customer care staff are unhelpful at best. I’ve been hung up on and told “oh sorry, we’re just too busy”.