Mobility by Ecolane

It will not recognize the address of destination, so my only option is to pinpoint it on their map. This has happened several times and is quite daunting and frustrating since it wants zoom in from a world view! Today of course that is what I am trying to do since it does not recognize a new providers address. It pulls up the map for a split second and goes blank. When you only have limited time to put the appointment in, this extremely frustrating. Especially since for once the provider can get you in quickly. I can call and wait on average 2 hours to talk with someone to book it. My longest wait was 4 hours. But you honestly expect people to have that much time during their day? You provide an app, it needs to work efficiently especially when you put a TIME CAP on when a patient can even enter the information!

The app no longer sends push notifications when the paratransit bus arrives. We have checked on 3 separate phones our notification settings to ensure they allow for notifications from this app to ensure it wasn’t an error on our end. Can you please update the app to ensure that notifications are being pushed through when the para-transit bus arrives?

I can never get it to take me where I need. I did figure out how to get it to schedule from hub to hub but I don’t see how that is very helpful if I need to be somewhere in the middle. Then when I do get it scheduled …from the hubs in bossier for example they drove right on past me going the opposite direction and there is not a bus stop on the other side of the road.. there needs to be a routes menu or stations map for this service and I do not revenue see a live map anywhere.