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I can’t even sign in to even use it! I registered again and it won’t let me sign in with new registration. There is no way to retrieve a lost password. I can’t find my cat and this thing that’s suppose to track him, doesn’t allow me to sign in!

The app in the device are honestly absolutely useless. I tried to have Hope. Even passed all of the bad reviews, however as of April 30, 2026 it’s completely useless. I don’t even know why I was wasted this app and product means a lot of work. They launched way too early. Especially because they are made to track your loved animals. You think you have something that is reliable and worthy and this is absolute trash. As well as the collar is huge for a cat holy cow we had to cut it down. I think it’s actually a dog collar even though the box says indoor outdoor cat tracker. I’m just very disappointed. Do not trust this company/brand with your animal. You might as well not have any tracker on them. The tracker moves all by itself. Mine stood in the car for three hours when I was first setting it up and left it in there and the tracker said that it was running back-and-forth from house to house. When it in fact was sitting stationary in one spot. As well as it acted like my cat a.k.a. the tracker was in the middle of the street. That’s literally a heart attack. The first thought of your mind is my cat got ran over. I just can’t say enough this app is absolutely terrible. Waste of money returning what you have now and get a better tracker avoid this brand.

Was able to recover account after speaking with support