Menulog – Courier

Menulog have created a great easy to use app, much easier then other courier apps I’ve used, but it has 2 major flaws. 1. The “chat now” function consistently disappears so when your in need of assistance you can’t get it. There is no contact number for help or guidance that the website doesn’t give you, there is an email address to contact but it takes minimum 48 hrs for a response. 2. No incentive for extending runs, even during busy times you instantly loose your bonuses during your extended run (overflow), this causes couriers to not extend their runs and therefore customers potentially not getting orders but this needs to be changed at a higher level then app developers

I’ve always made very good money not only during covid nd study periods but also after any time i was in need of extra money. Menulog always helps me well but yes a little bit earnings are deviating bcz so many people doing this now. I want courrier app to have continuous runs like 4 pm till 1 am and not small small shifts because sometimes I don’t get extensions and I’ve to sit empty for half an hour or if i get extension its not worth it to go other areas bvz after half n hr i hv to return to my area. But yes it’s still very good money , u can never get such decent pay with uber eats, menulog rewards very well to hard working drivers like me. And best thing u can choose ur preferable areas nd work accordingly nearby where u stay, unlike uber nd doordash which can throw u anywhere anytime. Menulog keeps u bounded in an area so u become area specialist with all streets mugged up in ur mind. I love it , but I HOPE I can make same amnt of money I was making before a year, it’s getting quiet in night times. Anyways for now m happy and to be honest I survived my whole student life only and only with menulog making what I always wanted or more than that, but never less. Thanks menulog for supporting me a lot, I owe u a lot.

Recently I was informed for eligible for bonus $200 upon completion of 25 deliveries in selected zones, I did complete but am not paid even after 2 weeks. When I enquired, I was first asked to submit screenshots of incentive emails received and completed deliveries. After these submission, I was asked to submit a copy of money deposited through menulog. Thereafter, I was asked to submit bank statement. Finally, after sharing all these documents and consuming few days, I was informed that I am not eligible as the incentive was not in my zone. But I have already checked the zone prior to commencing my deliveries. So something is fishy, unprofessional or lack of integrity. I am not sharing this for want of money but for the benefit of other deliverer’s convenience. I suggest you followings: 1. Once deliverer opt to partake in incentive/bonus delivery, option to choose zone should be given, after which if the selected zone is eligible it should be notified in app confirming the participation. 2. After confirmation, the track of deliveries should be automatically updated in apps versus required deliveries rather than asking evidence of deliveries made from participants. 3. Once incentive required deliveries are completed, the app should notify automatically on its completion and amount should be deposited accordingly rather than asking for evidence of bank deposit and statement. I am sorry if I have mistakenly mentioned anything wrong but if worth something of improving, please do so. I am giving low rate for improvement purpose but no hard feelings. Best wishes ahead