Maid In India: Instant Help

I had a very disappointing experience with a maid service in India. For the first two days, the professional arrived late by around 30–40 minutes. On the third day, I had booked the service for 1:00 PM, but at 2:00 PM I received a call informing me that the professional would arrive after another hour. Since I had prior commitments, I requested to reschedule the service for the next day. I also received a WhatsApp confirmation for the rescheduled appointment. However, no one showed up the next day either. Additionally, the service was no longer visible in the app, and the earlier booking was incorrectly marked as “completed.” I tried reaching out by messaging on the same number from which I received the reschedule confirmation, but I did not receive any response. There has been no refund issued either. To make matters worse, the app does not provide an option to raise a concern or query unless you have subscribed to their monthly plan, which makes the situation even more frustrating.

They charge a connivence fee for call back which never received also before any call or requirement ask to pay 10k and fail to have a customers care number where one can connect And u can only connect if u have current booking that to for replacement

Using it since a year. Loved the app.