LUUP - RIDE YOUR CITY

It was fun taking a ride on the bike around town. My only problem was that parking is not readily available or I did not get the information on where to park in this foreign country.

I used this app to ride around Tokyo without any issues. I then look in the app and my wife and I both were charged $190 each for “parking in a wrong terminal”. When I reached out to their customer support explaining that I parked exactly where the app told me to. I was informed there was nothing they could do and that their system is perfect and without flaws. I asked for a phone number to call someone and they gave me nothing. They just informed me that they will be stealing my money with no review or dispute process. If this happens to you, they will take your money! If you make a mistake or the app makes a mistake when parking, they will take nearly $200 from each person involved with no concern and you will not be able to defend yourself or file any kind of a dispute claim. If I could give 0 stars I would. I could have bought a bike and done as many rides as I wanted to with the price my wife and I were charged for a GPS mistake.

If you come to Japan and you don’t have transportation, good luck because this app will not work unless you verify your age with ID card there’s several types of IDs. They have the passport residence card, drivers license, and IC card yet they don’t work none of them work. I tried multiple different types of cards that I have from United States. I have my passport they asked I provided the passport and still they don’t verify. I submit the information. Yet it still doesn’t work sadly I cannot be able to use this bicycles for daily activities. I’m staying in Japan for three months. I come to Japan and stay three months. Every year therefore I need transportation I know there’s a train. I know there is a bus public. Transportation is available but to a certain time. The public transportation ends at 12 AM depending where you are. Not in Tokyo, I’m not in Osaka and I’m not in a big city I’m staying in a small town where there is no public transportation after 12 AM. The last train runs at 11:45 PM or 12 AM. The bus stops providing transportation around 11 PM so you may ask yourself I need to go to the convenience store. Do more things I need to do my laundry. I need to dry my clothes, but you cannot do anything without this app. This app is absolute garbage it actually verifies your SMS text message it verifies your it verifies when you submit the rules of traffic but when you want to submit your ID card such as passport, they know that you are using phone number and you are submitting the SMS text message that they therefore it should be understandable that the passport should work yet. It reads the information you input the information. Easy to read and submit yet the application provide you automatically information that is telling you that your age is not verified. Therefore it makes it impossible to use so if you’re gonna be in Japan, trying to go somewhere afterwards after this time frames or maybe just you don’t have a way to go anywhere because you don’t have a vehicle or a bicycle good luck I’m thinking about trying an Uber or probably using a taxi which I hate. I hate taxis in Japan they rip offs.