Lieferando.de

I’ve been a customer since the inception. I’ve stuck with you guys through ups, downs and acquisitions. All I’m asking is for you to give me the option to disable promotional notifications. I find it profoundly annoying, even disrespectful. I order when I’m hungry, not because I get spammy promotional push notifications. I keep having to disable notifications and reenable them when I do order so I know when my food is coming. Seriously, with this kind of policy, you are invading sacred space. In a lazy way. Put in the work, and let users fine-tune options about what they exactly want to get notifications about at least. I personally might even use that, to get promotions about two restaurants. But the way it is now, it’s pushy, lazy, spammy and desperate.

There is no customer rights with this application. After getting your money and confirming the order, they turn your food experience into a nightmare. Cant count the number of times I had an issue with my order and let go because they made it difficult to contact customer support, or even worse. You can make the effort to contact them but then end having no response or robotic answers with failure to understand the issue and unwillingness to solve it. Keep all this aside, my latest experience was really HORRIBLE and had me decide that I will not use this app ever again even if it was the only option. (Normally I only use it only when the restaurant I want is not on the other apps anyway ). So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.

I order through this app for the very first time on Christmas evening. I was told the food would arrive in an hour to my location and was fine with the wait. However, the tracker never updated, and I never received my food. I called the owner of the establishment of where I ordered to ask the status of my food. He told that his deliverer arrived to my location but never left my food at the front desk of the hotel as I had requested. I was never called nor notified through the tracker which caused a huge inconvenience. While explaining to the owner that I paid for my food and my order should’ve been left there he hung up on my face. The disrespect of somebody to do that to a customer especially when they’re in the wrong and should fix the issue. I emailed the situation to Lieferando and the response I get was that the owner will not refund me the money therefore they can’t issue a refund to me. I never ever been in a situation where the customer is not satisfied and the restaurant nor customer service does their best to help the customer out. I paid and lost money on food that I never got due to unprofessionalism from both the owner of the establishment and food app customer service. Never again will I use this app as this is the worst food delivery app and will never recommend this to anybody. I would much rather walk and get my own food rather than use this app. This is just horrible, I would rather use Uber eats, or any other food delivery app as they understand the concept of professionalism.