Kura

I can never see the journey progressing no matter how many times I refresh. Most times I am told that the bus has just left when it arrived hours back. Other times am told that my child has not boarded the bus!! or he has disembarked and this notification comes hours after he has come home. Customer service is poor no one has responded to my several complaints!! Why am I waiting out here in the freezing cold for 10 to 20 minutes sometimes longer before the mini bus arrives when I should be able track it in real time and know when to go and pick up my child!! Like I said the worst service and the worst customer service!! They never even acknowledged any of my complaints.

This is a useless app, where’s the peace of mind? It rarely works then if it does it states my son has left the bus about five stops before or that he hasn’t even gotten on when he has! Kura, sort it out, spend some money ffs.

Here are the main issues: 1. Credit card number needs to be entered each bus ride purchased - I now know my credit card details off by heart but why did you need to do this to your user? What about supporting Applepay? 2. Awkward interaction elsewhere. If you select one day, why do you need to fill in the day of the week? 3. Randomly kicks you out forcing relogin.