Klein Tools Borescope

I needed a long borescope ASAP to solve a customers problem. The first thing I saved to my phone was a picture, and after that any video I downloaded would have a picture as the first frame and show a black screen the rest of the duration. Deleted the app, redownloaded, saved a video before any photos, and now the videos play like normal. Downloaded a picture then another video and all came out normal. My biggest complaint is not towards klein but that the only supply house in town that had a borescope in stock charged me double the msrp. Cost of doing business I guess.

I purchased many years ago and thought it would be useful in certain situations as I run service for a reputable company. I’ve only used the boroscope maybe 10 times and it’s never gotten better. It freezes up constantly and I have deleted…reload and erased from my phone. Makes no difference it still freezes up. If you turn your phone sideways the app malfunctions…you close and reopen the app to begin again. The equipment could be better and the app definitely needs a overhaul. I use Klein hand tools every day and they work great but this is a understatement for Klein to sell something so glitchy. It. makes you wonder why they would make such a product that doesn’t represent the company and quality that electrician’s have come to depend on and use around the world. I wouldn’t put my name (Klein) on the product if I knew it was second rate at best. Maybe this might inspire the company to take a look at what it’s selling and care to correct this product. You can do better. I rated this app/boroscope for what you sold. Cheap junk.

As stated so many times. Great hardware, terrible app. Please update. I only got this a few months ago and the app worked well twice. I tried to use it yesterday but after 5min of fiddling-couldn’t waste any time on this. I switched to my (competitor) backup which works reliably but is cumbersome and isn’t made nearly as well, especially the snake. Klein is a good tool company I can’t understand letting this tool languish because of a lack of app update.