Karisma Hotels & Resorts

The app doesn’t give you realistic information about any of the resort at Nick. Restaurants listed don’t actually exist, chat goes no where so you can’t talk to anyone, there is no map of the resort, room service food list on App does not match what is actually available, there is no listing of daily events, so you have to find a small 25” TV in the corner of the resort and sit there as it auto cycles through the full week. This app was definitely a waist of development cost, and is clearly not maintained.

Last update for app was 2 years ago. None of the options in the app work. Tried uninstalling and reinstalling. Kept getting technical errors/could not connect to the network. Hasn’t worked so far during my stay. Wouldn’t recommend anyone wasting their time downloading.

Has the schedule. When no one answered the Operator line - it would have been nice to reach someone on chat but its been a couple of days and still no response even though it says they’re online. The massage says it has a chat but they’re off line. Since the Operator rarely answers the phone, they should make this app more useful for requests like room service (they have that on the TV), housekeeping, and other messages. View menu either doesn’t work or it’s not up to date.