Istobal

I installed this app to use the car wash at Morrisons and wish I hadn’t. It insists that you complete your full information but doesn’t allow for UK postcodes having letters as well as numbers - it brings up a number pad instead of a keyboard. Even though I couldn’t complete the information, the app still took payment for the car wash program without me giving authorisation. Despite it taking payment, the app still wouldn't let me use the car wash. Absolutely appalling and useless app!

I went to a carwash today as I didn't have time to do it myself, and while waiting in a queue to use it, I downloaded the app, after about 10 minutes of struggling, I gave up and went to get a ticket from the person inside the petrol station. They told me that they knew how bad the app was, and that in future I shouldn't waste my time trying to use it. Ironic a lil bit. No wonder it has such low ratings.

Used this app a few times in the past, but now it says add payment method in your personal data and there is nowhere to add payment method?! And as someone else rightfully pointed out, it asks far too much personal information for a car wash app. The 5 star reviews must be fake as this app just doesn’t work at all. Complete load of rubbish. I just buy a ticket in the garage now as it’s a hell of a lot quicker that this load of tripe. If I could give zero stars I would. Am complaining to Morrisons.