iQua

So far, the app is leaving a “something to be desired” taste in my mouth. I don’t write reviews for apps, but this is extremely frustrating. For starters, the connection method for WiFi , is sketchy and has intermittent connectivity issues. (Despite the router being physically next to the unit in my case and we have 1g cable internet service ) . Lastly, I purchased the corresponding motorized ball valve to close the valve remotely. Installed successfully, with no leaks etc , but no matter what, the app will not recognize the valve. (Former electrician here, and applied low voltage power directly to the valve and proved it is indeed functional). Please advise? Update April 2026: much better software team ! WiFi control valve works seamlessly now. The features, are now , what I would expect you would get when you purchasing a higher end “smart softener “. Or, if the user, wanted to get “deep” into the control aspect or various parameters. Ultimately, the idea here is to use the product, to the best of its design and intention. Right?? So, I suppose I can’t complain too much about the re-structure or re-vamping of the app. Hope it pays off good fer’ y’all?! Glad, you listened to your consumers concerns and took action. Bravo Morton. Bravo! (30 year, multiple Morton costumer, and installer)

I love the smart features and having an app I can use to check things. However, it bothers me that my access to the device is controlled through a remote server iQua controls. I wish there was an option for me to access my device locally. They rate limit the calls pretty hard and that’s a problem I wouldn’t have with local access. This is also something they don’t tell you until you have the device. For those of us in the home automation world, this behavior is really disappointing. This rate limiting will become a problem for those that use the app and try to pull stats too many times in a short enough duration. Other than that, I absolutely love the device and the app is super useful. More so, you can set alerts for water flow, low salt levels and yearly cleaning that go to your email. These alerts are super useful! I do wish for iPhones they expand on it and allow it to create reminders, or even just expand it to offer options in the shortcuts app. Overall, awesome stuff. Just some things I wish they would improve for us more technical people. For the non-technical none of my problems should apply and you’ll all be super happy with the experience.

The latest version of this app has messed up the water shut off control valve. Mine says error with the prompt to hold the recharge for 3sec. This starts a recharge immediately and doesn’t nothing to fix the issue. No my valve is useless please fix this!