App Profile: Bite Squad - Food Delivery

Android / Games / Puzzles

Bite Squad - Food Delivery

Installs:

Rating:

4.62

Total Reviews:

32.13k

Top Countries:

US, CA, JP

< $5k

/mo

< 5k

/mo

Reviews: What People Think About Bite Squad - Food Delivery

BrooklynElle718

Rating: 5/5

The app makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻‍♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up Update: Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot. My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess

mattdistro

Rating: 4/5

So far we’ve tried a lot of delivery services. Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. I accidentally tapped the place order button today without having my full order in the cart. There wasn’t any confirmation or anything. I quickly tapped the get help button to get it cancelled as quickly as possible. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I waited a few minutes and ended up going to the website with live chat and trying it. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in the app. I was able to get some stuff added to the order but it could have been smoother. There needs an explanation of how the get help button works or live chat in app. Also, follow what I mentioned about DoorDash and offer to contact the restaurant. It was my fault for pushing the button, but it’s not my fault that it was so difficult to contact you, it was too late by the time I did.

jcpole

Rating: 4/5

The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant. Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue. I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful.

About Bite Squad - Food Delivery

Get restaurant food delivered to your door in minutes with the Bite Squad app.

KEY FEATURES
Bite Squad provides a wide range of restaurants to choose from, along with handy filtering tools and a search bar to help you efficiently find the dishes you’re craving. We also offer low booking fees, speedy delivery and accurate orders.

HOW TO ORDER
Ordering restaurant delivery with the Bite Squad app couldn’t be easier. Simply download the app, type in your address, choose your favorite restaurant dishes and quickly check out with your credit card.

And if you create an account, we’ll securely save your address, order preferences and payment information for a speedier checkout the next time you order.

THE BITE SQUAD DIFFERENCE
After you’ve placed your order, you can watch its progress on our live tracking system so you know exactly when your food will arrive. If you have any order changes or questions, our Live Chat customer support team will be able to help you in real-time.

Whether you need your food on-demand or would like to schedule an order in advance, the Bite Squad app will get restaurant food to you when you want it.

ABOUT BITE SQUAD
Bite Squad restaurant delivery service is consistently rated best in the category by our customers. Our dedicated delivery squad works hard to bring more choices to our customers who want a great meal from their favorite restaurant delivered to their home or office.

Bite Squad was founded in 2012 in Minneapolis, Minnesota, and today, operates in more than 30 cities and delivers from more than 10,000 restaurants nationwide.

File size: 130655232

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYMZYEBHCYMT

Minimum OS version: 11.0

Release Date: 1442948340000

Published by BiteSquad.com LLC

Website url: http://www.bitesquad.com/apps

Publisher country: US

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