App Profile: Lōkahi Federal Credit Union

eshmike32

Rating: 5/5

It had a problem this far. The 800 number helped alleviate issues registering. The app seems to be working fine and it’s both a relief for myself and for your representatives, because I don’t have to call anymore to make a transfer.

lynzieanne

Rating: 1/5

Everything I try to do with this bank frustrates me. I should have chosen another lender for our loan. Customer service has been painful to deal with. If you don’t do regular banking with them, loan payments are nearly impossible from another bank. There is no convenience, the mobile daily deposit limits are super low, mobile deposits are rejected for certain types of checks. Their website doesn’t have a link to their app so I didn’t even know they had one for about 6 months. We received a call from their customer service agent asking for DOB & SSN before they would tell us why they were calling (um, not giving you that over the phone, scammer….so I called them AND THEY SAID YES THEY HAD JUST CALLED). Definitely felt like a sketchy scammer call, not one I would get from a financial institution that I trust with my money. The website user interface is not intuitive - to be fair it did just get an upgrade. The mailed letters I have received contain spelling errors.

redcapricorn2018

Rating: 5/5

The staff is so helpful & sensitive to the members situation. To name a few, Disse, Cynthia & Sara. They’re professionalism was outstanding. They take the time to explain certain things & give sound solid advice. I’ll always remember the respect, privacy & willingness to help me when my father passed. Mahalo