App Profile: Lōkahi Federal Credit Union

eshmike32

Rating: 5/5

It had a problem this far. The 800 number helped alleviate issues registering. The app seems to be working fine and it’s both a relief for myself and for your representatives, because I don’t have to call anymore to make a transfer.

lynzieanne

Rating: 1/5

Everything I try to do with this bank frustrates me. I should have chosen another lender for our loan. Customer service has been painful to deal with. If you don’t do regular banking with them, loan payments are nearly impossible from another bank. There is no convenience, the mobile daily deposit limits are super low, mobile deposits are rejected for certain types of checks. Their website doesn’t have a link to their app so I didn’t even know they had one for about 6 months. We received a call from their customer service agent asking for DOB & SSN before they would tell us why they were calling (um, not giving you that over the phone, scammer….so I called them AND THEY SAID YES THEY HAD JUST CALLED). Definitely felt like a sketchy scammer call, not one I would get from a financial institution that I trust with my money. The website user interface is not intuitive - to be fair it did just get an upgrade. The mailed letters I have received contain spelling errors.

shyshy808

Rating: 2/5

Upon logging in that annoying lengthy banner on the top is so useless. You should have something that says alert and then a drop-down to that message. I have to scroll all the way down just to view my accounts. Also, it is super annoying to have to verify via text message or a phone call just to use the bill pay feature. Also, you need to update the finance section where you can link other accounts. It consistently keeps crashing. Lōkahi, you have some work to do to bring this app current.