NorthStar Connect

I am extremely sorry I chose Northstar Alarm, absolutely the worst company I have ever dealt with. Customer service is not empathetic to any situation presented. My dilemma started October 2019 when I moved to a new house I informed Northstar from the very beginning in May that I was planning on moving I was informed at that time that it would only cost $149 and they could move my equipment and my service to the new residence. I called them in September stating that I would be moving in October at that time they wanted me to have the buyer of my house to finish the contract which I did have the buyer contact them with interest of of having NORTHSTAR as their alarm service for some reason the deal did not go through probably because of the attitude that NORTHSTAR employees present. I made my move I called to let them know my new residence and the only way that I can get service now is by signing a new five-year agreement or paying approximately $3000 to have service. I am willing to pay the $149 for movement or I am willing to have the minimum amount of equipment so that I can get some type of service from the money I am spending but NORTHSTAR is unwilling to do anything I am in the process of going to court because I am still having payments deducted with no service at all. With the service that I have received from NORTHSTAR they do not deserve even one star but that’s all I could give in order to have my story given to the public.

The guy that signed me up for services, failed to tell me I was signing a 5 year contract. I never read nor signed anything stating 5 year services. I asked for my contract to me emailed to me, after asking for it for a little over a year, I received it. Carefully reading each line. The place that has how many years was never signed. So therefore the company realized that I’m not lying, however I’m still told my contract is for 5 years. Moving on to the next problems... my SkyBell stopped working Im charged for the company to come out and repair. My camera went out twice. The first time I was aware and charged. The second time I didn’t realize until my vehicle was hit while parked in front of my house. I just knew I would be able to capture this incident on my camera. Come to find out that the camera was not working ugh. I’m really upset. Paying $90 a month which is a little pricey now that i think about it, and camera not even working. So I called, called, and called finally got someone and to my surprise that someone that I was talking must have been having a bad day, but not as bad as mine when you paying for security and protection and it’s not available, the customer service guy told me why didn’t I call when the camera first went out. I explained that I don’t look at my camera everyday. I only look at them when something happens. I didn’t know that the newly installed camera was a temporary camera. It had not been a full year of the second fix to the same camera. I could keep going about it took over a month to get camera ordered and installed and how workers or over worked and has to rush. Hope this give someone an ideal or what not to get themselves into. Don’t be out in this situation read the reviews of this company, I’m sure you will get the answer you’re looking far and that’s yo run the opposite way and save your $$$.