Ooma Office

Hello I have been using our Ooma business phone system for several months now. And, it has been everything that we desired and wanted. We have the desktop phone for our in office set up, and the mobile app for when we are away and need to handle calls remotely. Oh, and there is the Ooma computer app which allows us to even use the phone even when we are away from either our desktop or mobile phones. I do work mainly remotely as I travel around, and for me this has been a great choice and its done all it said. Now as a former customer service rep, I critique others as often make contact to companies via their customer service. Well, has been excellent and I’ve called on several occasions to find out how to her something done or set up or whatever I’ve need. Their customer service has been very very helpful each time I’ve called in. They’re very respectful easy to talk with and patient and so very courteous. So if you’re looking at Ooma as a possible choice, well they done great for us! Oh and one last thing. One of our business partners is an attorney and when I told her I was considering Ooma for our new project, she told me her law firm has been with Ooma for around 7 years and they’ve never had any issues. So there you go! “Go Ooma, it’s a great way to go!”

Love the texting feature. Calls and texts Work well over cellular. This makes it worth it. I wish App had control to Ooma Office & we could set the call handling from the app. If you are in a meeting, you have to log out not to get calls. A simple Do No Disturb to go straight to voice mail would be great. Also, If you are the admin and there are 2 numbers, you have to continually go back and forth to each box or you miss texts and messages. Not good -so we only give out the 2nd ext number but that defeats the purpose of routing the call. The Auto attendant is just passable and I hope Ooma realizes this and offers more features in the future. I also feel they have future plans to improve and do listen to their clients. Great customer support so far too. And, Ooma is much better than the Grandstream App and is definitely a must have if you need affordability, mobility and can handle the work arounds you might have to make for your business.

I’ve used the Ooma Office Mobile App for over a year now and my overall experience has been great. It allows me to keep my business calls separate from my personal calls, all while using my cell phone. With the app, you get a separate business phone number along with business phone features like a Virtual Receptionist. The app notifies you when you are receiving an Ooma Office call, so you know to answer in a professional manner. The texting feature also just became available so you can even send messages from your business phone number! This app is great for professionals using their cell phones for business calls, without having to give out your personal cell number.