App Profile: The Cecilian Bank Mobile

adecker0033

Rating: 2/5

Since the last update (3 weeks ago!) the app stays on the loading screen for multiple minutes. Seriously have to wait up to 5 minutes sometime for the login to appear! I won’t wait so long for an app, and if I cannot check my banking on my mobile, I will consider changing banks. It’s 2020. Devs: Do you all not perform any QA testing on your releases? Do you not use the product yourself? How could such a release stay in production for so long? Do you not read the reviews here in the Apple store? Embarrassing.

jennpru88

Rating: 5/5

Review update: this app has not crashed in months. It seems TCB has resolved the issue! After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people. That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.

Gnee69

Rating: 5/5

They never let you deposit a check on the app, it always tells you improper endorsement, whether it's legible or not, oh and it takes bout a day and a half for them to tell you that even though it says it's been accepted for deposit. Useless, useless, useless! Update: found out that it was more my fault than the apps of my troubles with depositing. Called the bank with my issues and they explained clearly and had no further issues